Shipping policy
Shipping Policy
Last updated: 11 October 2026
This policy explains how Nero Collectibles (ABN 83 428 915 761) ships orders. Nothing in it limits your rights under the Australian Consumer Law.
1. Where we ship
We ship within Australia. We do not ship internationally unless a listing or the checkout says otherwise. If international shipping is offered, you are responsible for any customs duties, taxes and clearance fees.
2. Processing times
Orders are usually dispatched within 1 to 3 business days of payment. Orders placed on weekends or public holidays are processed from the next business day. Processing can take longer during busy periods, such as new set releases and sales.
3. Delivery times
Delivery estimates shown at checkout come from the carrier and are not guaranteed. Delays can be caused by the carrier, weather, public holidays, an incorrect address and other things outside our control.
4. Shipping options and costs
We ship with Australia Post or another carrier we select. The options and costs available for your order are shown at checkout before you pay. Costs depend on the destination, size, weight, service and order value.
Free shipping offers may have conditions, such as a minimum order value, and do not include express delivery unless stated.
5. Tracking
We send tracking details when they are available. Untracked services, where offered, cannot be traced once posted. Please monitor your tracking and make sure someone can receive the parcel.
6. How we pack your order
Single cards are sent in a sleeve and a rigid or semi-rigid holder, inside a protective mailer. Graded cards and sealed products are packed with extra protection suited to their size and value.
7. High-value orders
For high-value orders we may use tracked shipping, signature on delivery or extra packaging, and we may contact you to confirm details before dispatch.
8. Delivery address
You are responsible for giving an accurate and complete delivery address. We can change an address only if you contact us before the order is dispatched. We are not responsible for delays or losses caused by an incorrect address.
9. Lost parcels
If your parcel has not arrived within 10 business days of the estimated delivery date, email us with your order number. We will investigate with the carrier. If the parcel is confirmed lost and we are responsible, we will provide a remedy you are entitled to under the Australian Consumer Law.
10. Marked as delivered but not received
Before contacting us, please check around your property, with members of your household and neighbours, at any safe-drop location and at your local post office or collection point, and contact the carrier.
If tracking confirms delivery to the address you provided, we may not be responsible for theft or loss after delivery. We recommend a secure address or a parcel locker for valuable orders.
11. Damaged orders
If your order arrives damaged, email support@nerocollectibles.com as soon as reasonably possible with:
- your order number;
- photos of the outer packaging, the inner packaging and the item; and
- a short description of the damage.
Please keep all packaging until we have finished looking into it. Where you are entitled to a remedy under the Australian Consumer Law, we will provide one.
12. Returned and unclaimed parcels
If a parcel is returned to us because the address was incorrect or it was not collected, we will contact you. Re-delivery may cost extra. Refunds for returned orders are handled under our Refund Policy.
13. Combining orders
If you place more than one order and want them sent together, email us before dispatch. We cannot guarantee combined shipping, and any refund of duplicate shipping charges is at our discretion.
14. Pre-orders
Pre-order items are dispatched on or around the release date. If your order contains both pre-order and in-stock items, we may hold the whole order until every item is available, unless separate shipping is offered at checkout.
15. Delivery instructions
Carriers do not always follow delivery instructions, so we cannot guarantee them.
16. Contact
Nero Collectibles
Email: support@nerocollectibles.com
Phone: 0467 864 840
Post: PO Box 431, Mudgeeraba QLD 4213